Returns & Refund Policy

Returns & Refund Policy

At Sanchiverse, we want you to be fully satisfied with your purchase. If you’re not happy, we offer easy returns and exchanges.

Return Window

• Returns/Exchanges allowed within 72 hours (3 days) of delivery.
• Item must be unused, in original packaging with all accessories.

How to Request a Return/Exchange

Please email us at apnabusiness@gmail.com within 72 hours with:

• Order ID
• Reason for return/exchange
• 2–3 clear photos of the product & packaging (if damaged/defective)

After approval, we’ll share pickup/self-ship instructions and the return address.

Refunds

• Prepaid orders: Refund to original payment method.
• COD orders: Refund via bank transfer or store credit.
• Refund is initiated after the returned item is received and inspected.

Exchanges

• Exchange is subject to stock availability.
• If the requested item is out of stock, you can wait for restock or take a refund/store credit.

Out of Stock

Most out-of-stock products are restocked within 1–2 business days.

Non-Returnable Cases

• Used/installed items
• Products without original packaging
• Damage due to misuse

Shipping Charges (if applicable)

• If you received a wrong/defective item, return shipping is on us.
• For change of mind cases, shipping charges may be deducted from the refund.

Contact Us

📧 Email: apnabusiness@gmail.com

📲 WhatsApp (DM only, no calls): https://wa.me/919111881797